一般的邮件处理需要24-48小时，如果急的单最好LIVE CHAT，不急的话可以用下列模板发邮件处理。如果遇到特殊问题不明白怎么表述，谷歌翻译一下，一般理由变下就好目前就申请退货这边需要，就是下列划横线的地方。

一、账号登录出现问题：
Hi there,
My account is XXXXXXXX@qq.com（账号邮箱）, but I can't log on with my password. Would you please help check my account and confirm my registration status. Thanks.

二、催促网站发货：
Hi there,
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）.  I kindly request if you could accelerate the processing and the picking so that the order will be delivered ASAP. Thanks.

三、要求发货合箱：
Hi there，
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）. I'm writing to check if you will ship all things that I ordered  in a single package. Please do not separate them into several packages. Thank you.

四、申请退货：
Hi there，
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）.  I don't like it since color is different from what I have expected（退货理由）. Can you offer me free shipping label to return it? Thanks.

五、追问快递号：
Hi there，
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）.  May I have the tracking number of it? Thanks.

六、要求退回价格差：
Hi there,
My order number is 1234567（订单号）. XXX was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund the difference to my original credit card. Thanks.

七、追问砍单原因：
Hi there，
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）.  However, you cancelled it without notifying me. May I know the reason?

八、修改送货地址：
Hi there，
My order number is 1234567（订单号）, which was placed on XX/XX/2014（订单日期）. I wanna request to change shipping address, which is XXX（新地址）. Thanks.